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Remote Services Engineer NY

Remote Services Engineer

Edge Technology Group – Midtown Manhattan or Greenwich, CT

  • Rapidly growing MSP- 30% a year - every year
  • Work with best in class and serve the world's finest hedge funds
  • Learn and apply top technology to some of the world’s most demanding and technology-centric organizations.

Essential Functions include-

Staffing for our Service Desk is ongoing. Successful candidates are provided long-term career growth through senior engineering functions with-in our rapidly growing firm.

The Remote Services Engineer position requires high levels of professionalism, strong problem solving skills, and the ability to quickly learn new technologies and their utilization in state of the art trading environments.

Beyond this, successful candidates must:

  • ·         Act as visible and critical front-line interface to our full range of (largely) hedge fund clients. Communicate and provide direct support to all levels of IT management and staff, as well as non-IT business professionals- including Portfolio Managers, Traders and analysts.
  • ·         Must utilize strong technical skills and business judgment to provide effective technical support and as required escalation.
  • ·         Provide remote troubleshooting support to resolve day-to-day technical issues and implement monitoring and patching.
  • ·         Work closely with engineers across all teams; Desktop Support, Systems and  Network Engineering,
  • ·         Must provide meticulous attention to detail and follow through to ensure all tickets/problems are effectively resolved.
  • ·         Installing, activating software (Microsoft, Bloomberg, Reuters, Redi, Quickbooks)
  • ·         Support mobile devices (iPhones, iPads, Blackberry etc.), often to high level business professionals travelling remotely.
  • ·         Support user requests relating to Active Directory, Microsoft Exchange, Microsoft 7, networking and applications support.
  • ·         Build, Deploy, Repair, Maintain hardware (including Desktops, Laptops, printers, mobile devices, peripherals)
  • ·         Monitoring systems (PRTG, Sitescope). Support ongoing NOC function as part of overall systems monitoring and support. Determine false-positives from live issues and escalate as appropriate.
  • ·         Troubleshoot network issues, trace route/pings.

The Remote Services Engineer works in-house in a technology rich, team-based, learning environment. On-call rotation/night shift on periodic basis.

Desired Skills & Experience

  • ·         2 plus years’ experience in providing IT Support with-in a server based business environment where high levels of service and technical expertise were required.
  • ·         Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • ·         Strong communication and customer service skills across all levels of an organization
  • ·         Ability to work independently, and demonstrated self-direction/self-starter
  • ·         Ability to learn quickly in a fast-paced environment
  • ·         Working knowledge of Win7, Server 03, Server 08.  Win8 and Server 2012 are a plus.
  • ·         Working knowledge of Active Directory, Exchange
  • ·         Working knowledge of TCP/IP protocol stack
  • ·         Working knowledge of routers, firewalls, switches. Cisco troubleshooting in particular.
  • ·         Working know ledge of applications, especially advance Outlook helpful- as is PowerPoint, Excel, Word 
  • ·         BS or equivalent in CS, MIS or Engineering desirable but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 40 pounds.   In addition, the employee may be required to sit at a desktop monitor for long hours and take phone calls.

Company Description

Edge Technology Group (, with offices in Greenwich CT, New York City, London, Singapore and Hong Kong provides complete strategic planning, hosting, development, advisory, coordination and management of IT and real estate projects. We tailor our services to complement our clients' needs and supplementing the expertise of client staff professionals.  This is an exciting opportunity to join one of the most progressive providers in the financial technology industry and join a talented team, work on rewarding projects in a dynamic environment and excel in your career.  Edge Technology Group has one of the most respected reputations in the industry because our services make a positive daily difference in our clients' businesses.

Company Benefits

All our positions are competitively compensated, full time, salaried and bonus eligible with full benefits that are 100% company paid. We also offer a 401k contribution of 3% that vests immediately, along with a host of other corporate benefits.


Edge Technology Group is growing rapidly (30% a year) and successfully attracts and retains leading industry talent. We do this by offering dynamic IT professionals exposure to a broad range of leading technologies and the opportunity to learn rapidly and contribute directly to the business.



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